![]() Nnena has also designed and/or led conflict management trainings for several local and national businesses and agencies, including the Boston Public Schools, Massachusetts Housing Authority, Neighborhood Works, Coca-Cola, and Netflix. ![]() She has been mediating since 1997, and has mediated disputes involving issues such as employment, housing, business, consumer, academic/higher education, and the full range of family/domestic relations (divorce, unmarried parents, elder care, adoption, etc.). Outsourced Odim is a mediator, ombuds, attorney, trainer, and consultant. Charmhee is trilingual in English, Korean, and Mandarin Chinese. She holds an MBA from the University of Pennsylvania’s Wharton School and an MA from Johns Hopkins University’s School of Advanced International Studies. Prior to entering the ombuds profession, Charmhee worked as a management consultant, investment banker, and public affairs specialist with the United Nations. Charmhee served on the IOA Board of Directors and co-chaired its Global Marketing Task Force. She has been an active member of the International Ombuds Association (IOA) since 2007 and was trained in its Foundations of Organizational Ombudsman Practice Course which she later taught as faculty. She served as an ombuds for 15 years at McKinsey & Company, a global management consultancy, addressing workplace conflicts including harassment and discrimination claims, career development concerns, and other challenges. Outsourced Kim is an experienced ombuds and cross-cultural trainer with MWI. These insights enable organizations to improve future conferences’ quality and update policies and procedures. ![]() By raising these concerns, organizations will learn of issues they would not otherwise be aware of. Ombuds also provide the organization with a written report on trends and concerns raised during the conference while maintaining confidentiality. Feel safe, knowing they have a designed neutral to turn to for assistance if/when needed.Listen to feedback and report it (while maintaining the confidentiality of the visitor) and.Specifically, ombuds provide conference attendees, members, prospective members, association leadership, and sponsors with a confidential resource and safe place to: After the conference, the ombuds will be available to complete discussions with anyone who may have raised an issue during the conference and to address issues raised after the conference. During the conference, ombuds will be available to speak with attendees and provide a safe place to address any concerns. Before the conference, the ombuds works directly with your association to create an Ombuds Charter to define the scope of the service and work with you to develop a marketing plan to inform attendees and members about the benefits and role of the ombuds. A conference ombuds provide services before, during, and after a conference.
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